9. ONGOING EVALUATION OF THE IMPLEMENTATION IS CRUCIAL TO SUCCESSFUL E-FILING.
Evaluating an e-filing implementation requires looking critically at what is happening in the project and making a judgment about its value, worth, or benefit. Evaluation is important because it can indicate:
• How the implementation is going.
• What effect it is having.
• What changes we need to make to improve it.
Often people involved in the project can feel threatened by the thought of evaluation as it may suggest criticism by others. However, the essence of evaluation is not to lay blame or fault on people, but to find ways of doing things better and to show what has gone well. Evaluation is a positive process and should involve those who will be impacted. Not all metrics need to rely on external monitoring and instead can be built into the normal workflow. That way those involved in process can be involved in measuring its success and making corrections where necessary. Also remember that different stakeholders may have different expectations or interests to be met or preserved. And make sure to include your external users where appropriate, such as attorneys, paralegals, and law firm secretaries in the evaluation.
Thanks to: Travis Olson is the national director for LexisNexis® File & Serve Implementation. He has advised courts and attorneys across the country on how to implement e-filing and has successfully implemented projects in several states. Olson is also an attorney.