The United States District Court, Eastern District of TennesseeThe Clerk.s Office of the United States District Court is conducting this survey to assess the quality of service that the Operations Staff (CASE MANAGERS AND INTAKE) provides to you, our customer. The results of this survey will play a major role in our ongoing commitment to provide you with the highest level of customer service. We would appreciate your taking a few minutes to complete this survey and return it to the Clerk of Court by mail, or deposit it in the designated box in the public area. Since we are looking for the greatest amount of feedback from all types of users, we encourage you to make additional copies of the survey and distribute them within your office to other users of the U.S. District Court.
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More courts should follow the lead of the folks in Tennessee to learn how their services are perceived and then take actions to address those areas their customers indicate need to be improved.
All USDC Courts have electronic filing available throught the ECF/Pacer system...but for State Courts...there are relatively few able to accept electronic filing or enable electronic service.
The major "customers" of the Court are:
Attorneys (their clients); Pro Se Litigants; Paralegals; Legal Secretaries & Courier Services.
I would like to focus on improving customer service for Paralegals and Legal Secretaries in my next post.
